In today’s digital communication world, WhatsApp is becoming a leading communication platform for businesses worldwide. WhatsApp Business API allows businesses to easily communicate with their customers on social media platforms and websites using widgets and WhatsApp links. It is embedded with several features like automatic replies & broadcast messages that allow businesses to communicate with their customers much more efficiently.
Nowadays, WhatsApp Business is predominantly used as a customer service tool by most businesses.
This article will give you the insights about what is Whatsapp Business API and how it helps businesses expand their market reach.
What is WhatsApp Business API?
WhatsApp Business API is the iteration of the business app developed for medium to large businesses. This API provides much more features & integration opportunities to businesses. WhatsApp Business app offers a higher level of functionality & customization. In addition to this, it provides businesses the flexibility to add custom chatbots and automation features to their customer service portfolios. WhatsApp Business API is an application program interface that usually allows businesses to receive and answer unlimited WhatsApp messages seamlessly.
WhatsApp Business API is an effective platform where businesses can meet their customers comfortably and can communicate with them in a friendly manner. It is a powerful tool that is constantly helping the enterprise in boosting the growth of the business by leveraging WhatsApp’s full potential thereby allowing them to handle multiple communications at once with the assistance of multiple user access. Whatsapp Business API provides businesses a great scope to expand their market reach. Let us dive deep to understand how it helps businesses expand their market reach.
Transform Marketing
With a 99% open rate, businesses may showcase their brand to hundreds of customers who appreciate their chatbot marketing efforts.
With proactive marketing and communication, businesses may be extensively raised from increasing eyeballs and attention. At this phase, well-timed communication may do wonders for your business.
Instant responses
WhatsApp API, offers features like Whatsapp auto reply, Whatsapp notification allows businesses to interact with their customers round the clock, even during the off-hours or public holidays. Dynamic reply buttons and interactive list messages make WhatsApp the easiest communication channel for customers. It also helps businesses to deliver automated responses to their customers.
Create A Powerful Brand Identity
Consumers often buy from brands they trust. WhatsApp API helps to maintain this trust by developing a Strong Brand Identity with the respected WhatsApp Green Tick.
The Green Checkmark depicts WhatsApp’s direct confirmation of the brand’s reliability. When a user sees the Green Tick mark on a business WhatsApp Profile, they will know they are dealing with a reputable Brand.
Connect with Customers across the Globe
Billions of Users from 190+ countries across the globe are active on WhatsApp. This makes WhatsApp an easily accessible Marketing Platform that allows businesses to promote products & services on a global level.
No matter where businesses operate, they can target audiences across multiple countries easily by connecting with them through WhatsApp.
Send Personalized Communication to Customers
Most of the customers feel frustrated if their shopping experience is impersonal. WhatsApp Business API is the perfect platform to personalize customer experience.
With emojis & the availability of rich media options like Images, audio, files, clickable buttons & more; businesses can create personalized messages to enhance their customer’s shopping experience.
Provide Unmatched Customer Support
Almost all customers buy from brands providing quality Customer Support.
WhatsApp business API is quite an effective platform as compared to Calling APIs in some instances to provide amazing Customer Support in real-time to users.
Whether it’s a query related to product, any complaint or a warranty claim, everything can be handled efficiently with a 1:1 Live Chat.
Sell Like Never Before by Sending Actionable Messages with Clickable Buttons
WhatsApp API boosts businesses 3x conversions, by allowing them to make messages more actionable with Clickable Buttons.
Adding Clickable CTA Buttons & Quick Replies to messages make them more engrossing & engageable.
Moreover , a Green Tick on business Profile, an image of a business product, a personalized promotional offer & clickable buttons make the messages highly actionable.
Conclusion
In the nutshell , we can conclude that Whatsapp Business is an excellent solution that caters the needs of both big and medium businesses. WhatsApp Business API is an effective solution for businesses who want to expand their reach and visibility globally by ensuring better relations with their customers.